Logging in to MyGDC

We know that some dental care professionals (DCPs) have experienced difficulties using MyGDC during this year's annual renewal process, including issues resetting passwords and duplicate contact records affecting a small number of accounts. We are sorry for the frustration and inconvenience this has caused.

We want to reassure registrants who are renewing their registration that we are aware of these issues and are actively working to resolve them. Specifically:

Logging in for the first time: Existing users should use the same e-mail address they used with eGDC to log in, there is no need to create a new account. Click 'Forgot your password?' then check your e-mail for the verification code and follow the prompts to create your new password.

Verification code emails: If you can't find your verification code, please check your junk, spam, or other folders. The e-mail is sent from ‘MyGDC (via Microsoft)’ with the subject line ‘Your MyGDC account verification code’. The code is valid for 30 minutes; if it's expired, you will need to select ‘Forgot your Password?’ again.

Duplicate contact records: We're aware that a small number of registrants have duplicate records on the system, which can prevent their full information from displaying when they log in. We are working through these accounts individually and will confirm with affected registrants once resolved, along with next steps for completing renewal.

Payments: Once your annual retention fee payment and indemnity declaration have been received, you will receive a confirmation email. Your payment receipt will also be available in MyGDC under 'My Payments'. Please allow 48 hours from your confirmation email before trying to access it there. You can also check 'My Profile' on MyGDC. If your registration expiry date shows as 31 July 2027, your annual retention fee has been received.

Practising certificates: Your electronic practising certificate can be accessed via 'My Profile' in MyGDC, from 1 August (DCPs). If you requested a physical copy, this will be posted to you.

Contacting us: If you're still experiencing difficulties after trying the steps above, please contact us at cait@gdc-uk.org. We are working through a high volume of enquiries and aim to respond as quickly as possible. We plan to increase capacity across our customer service team, including additional temporary support, to reduce waiting times. 

More information on annual renewal and fees.

We are grateful for registrants' patience while we work through this, and we will continue to update dental care professionals as these issues are resolved.